All organisations have in effect two tasks - the one they are set up to do, and a second task of developing and maintaining the processes for doing it. Our focus on the world of work and organisations is reflected in the design of the Bayswater Working Conference, which is known as the ‘double task’ model.

Members bring a 'back-home' task to work on, so their experiences of working in their groups, and the dynamics of the Conference as a whole, are linked to their work situations back home, and are not split off into separate worlds.














































PROFESSOR KEN EASON - Executive Director (Operations Management)

Ken Eason was Director of the Bayswater Institute from 2002 to 2007 and has subsequently been a senior consultant in the Institute. He is a specialist in sociotechnical systems theory and has worked with many organisations on the organizational issues of adopting new digital forms of technology. In recent years he has specialized in the issues surrounding the sharing of electronic patient information in the NHS and on the major organizational and technical challenges of developing integrated health and social care for the elderly in their own homes. He has also been a regular staff member at the annual Bayswater Working Conference.

Ken Eason studied psychology in Marie Jahoda's Department at Brunel University from 1963 to 1968 and then joined EMI Electronics to work with Brian Shackel as an ergonomist and occupational psychologist. In 1970, as his interest grew in people using computers at work, he moved to Loughborough University and helped Brian Shackel set up the HUSAT Research Group. From 1970 to 2002 he worked with colleagues in HUSAT on a wide variety of projects investigating the impact of technical change on people at work and on their organisations. Using an action research approach he also worked with organisations on the work design and organisational change processes involved in implementing new technology. This work was in many domains including electricity distribution, job centres, scientific publishing, construction, banking, freightforwarding and the armed services. It led to a form of sociotechnical systems theory described in 'Information Technology and Organisational Change'. A growing concern with the processes by which social scientists worked with organisations led to a two year study with Lisl Klein and to the book 'Putting Social Science to Work'.

Ken Eason became Professor of Cognitive Ergonomics in 1989 and took on a variety of management roles: Head of the Department of Human Sciences from 1989-1992 and 1998-99 and Director of the HUSAT Research Institute from 1992-1996. He became the Director of the Bayswater Institute in 2002 when he retired from Loughborough University where he now has Emeritus Professor status.


Selected Recent Publications

Eason K.D. and Waterson P.E. (2013) The Implications of e-health system delivery strategies for integrated healthcare: lessons from the UK and elsewhere. International Journal of Medical Informatics. 85(5) 96-106 Doi:10.1016/j.ijmedinf.2012.11.004

Eason K. D., Waterson P. and Davda P. (2013) The Sociotechnical Challenge of Integrating Telehealth and Telecare into Health and Social Care for the Elderly  International Journal of Sociotechnology and Knowledge Development 5(4) 14-26

Eason K. D. and Waterson (2014) P.E Patient Safety in Community Care: e-health systems and the care of the elderly at home  In Michell V., Gulliver S., Rosenorn-Lang D. and Currie W. (eds) Patient Safety and Quality Dimensions of Health Informatics. IGI Global 198-213

Hoare A. and Eason K.D (2014) ‘A Socio-technical Approach to Evidence Generation in the Use of Video Conferencing in Care Delivery’ International Journal of Sociotechnology and Knowledge Development  6(2) 36-52 April-June generation-in-the-use-of-video-conferencing-in-care-delivery/114107

Eason K.D. and Waterson P.E. (2014) Fitness for purpose when there are many different purposes: who are electronic patient records for? Health Informatics Journal 20 (3) 18901981460458213501096

Eason K. D. (2014)  ‘Afterword: The past, present and future of sociotechnical systems theory’ Applied Ergonomics 45(2A) 213-220 DOI: 10.1016/j.apergo.2013.09.017 



Click here to view recent publications